The Mac Mouse is a multi-touch mouse that was first introduced to the public on October 20, 2009. It is supported by all versions of the Mac Operating System from MacOS Leopard to macOS Mojave. Hardware issues can occur out of nowhere. The same is the case with the Mac Mouse. Despite the amazing features it provides, it is known to cause glitches.
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- Advanced driver for USB and Bluetooth mouses. You can customize buttons, wheels.
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A client uses a desktop Mac, OS X 10.15.1. They've started having an issue where the keyboard and mouse stop responding - even if you swap out the keyboard and mouse with other units. It's like the drivers or inputs within the PC stop working. The PC isn't frozen - it continues to operate as normal: notifications pop up, etc. Just the keyboard and mouse quit working.
Any ideas? If nothing else, I'll reimage the PC - but hate to do that if there's a better solution.
Rest assured that this is certainly not commonplace, and the drivers supplied by Apple with Mac OS X, have always worked flawlessly.
I highly doubt that there is any problem with the drivers per se, and that something else is causing the issue.
If you have an available Bluetooth keyboard & mouse to test & try, please pair those to the unit and wait for the issue to return, and test the bluetooth input devices to contrast & compare.
How old is the unit ? Nothing is shipping with 10.15 just yet so I imagine that was installed as an upgrade (Apple has been pushing it pretty hard, now via the Software Update mechanism), and as such the unit could be as old as 'mid 2012'
https://en.wikipedia.org/wiki/MacOS_Catalina
Has it had a hard drive replacement in its past ? Are you able to share the model info (Apple menu > About this Mac), as an example,
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Mac mini (Late 2012)
and the processor and memory info ?
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In that same dialog window, click on Storage and see what it tells you.